How do I return an item?
Payment / Shipping / Returns and FAQ's:
Do you offer a warranty?
Yes, all products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance.
Will my item look exactly like the picture?
Decorise makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. All Returns will be subject to our return policies & fees (customer is responsible for any return shipping charges, unless the item is received damaged, damage must be reported immediately to the delivery driver and item must not be accepted).
Will the furniture require assembly?
Most items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.
Is is safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. Placing your order online is extremely safe and secure. You will note we are also PCI Compliant, and you can click this icon located on the homepage of Decorise.com and right hand side, middle to view our up-to-date assurance card compliant with the various required network scans. Your privacy and security is our number one priority. Our on-line payment processor is: Authorize. Net
Can I email an order?
Absolutely! Our customer care representatives are available Monday-Friday, 9:30AM to 9:30PM EST to assist you. You may email your order 24 hours a day by sending to: email@example.com
How can I pay for my order?
Decorise.com accepts, Visa, MasterCard, Discover, American Express and JCB. Your credit card will be usually charged within three to four days of placing your order, unless your item is back ordered. We accept:
Do you charge sales tax?
Decorise.com will collect the appropriate sales tax for orders governing our provincial policies and territories.
How much is shipping?
We provide free shipping on select items within the 48 US contiguous states. Shipping on larger items will be estimated upon the checkout process. Shipping to Canada is additional & rates will appear automatically under "Service Charge" when making a purchase. Canadian orders may be subject to border taxes and import fee's at the customers expense & responsibility. We do not ship to countries outside the U.S or Canada.
How long will it take to receive my order?
Arrival time is generally 5 to 10 Days. In Stock items usually ship within 3 to 5 days. Since Inventory changes frequently we will provide an estimated ship date when you place your order, which is subject to change depending on availability. We will send you tracking numbers via e-mail as soon as they are available.
How will you ship my order?
We ship UPS Ground for most items, larger items ABF Freight. Oversize items or multiple quantity orders will ship via ABF Freight. Customer must be present to inspect, accept and sign for their delivery. Please note unless specifically noted as "Inside Delivery" trucking orders will be curb side delivery & you should expect to have help available on delivery. Inside delivery is available for an additional fee, please contact us if you require inside delivery.
What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.
What about international delivery?
We currently ship throughout the United States and Most of Canada. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a very large order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.
What is the cancellation policy?
Orders may be cancelled anytime before they have shipped. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Specials orders are defined as any order where a fabric, size, color or customization was selected. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Special orders can only be cancelled within 3 days of the purchase and are non-refundable.
What if my item arrives damaged?
Decorise.com staff is fully trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 5 days of arrival. Report Damage Here
What is your return policy?
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Please call our customer service department to obtain a return authorization number. Returned items must also be a new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the product item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding, linens, pillows are also non-refundable and can't be exchanged.
IMPORTANT: To return items for an exchange or refund please contact us via email: firstname.lastname@example.org or phone Toll Free: 1-866-843-4821 for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address.
All returns are subject to actual round trip shipping charges incurred by the customer. Even if your item was shipped Free Shipping, or discounted shipping rates via our shipping table, we will charge our "actual" round trip shipping charges. All returns for any reason are subject to a 15% restocking fee as well as the shipping fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply.
Returns are only accepted in their original boxes, and should be un assembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable.
Request Return Authorization Here: email@example.com
Disclaimer of Liability:
To the extent permitted by law, neither Decorise.com nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Decorise.com maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.
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